Frequently Asked Questions

We are a meal delivery service providing 100% organic plant-based whole-foods, which are gluten & oil free as well as refined sugar, preservative and additive free. We work together and with a range of chefs, nutritionists, doctors and other health professionals to create recipes and craft meals which are supremely healthy, nutrient dense, full of complete protein & fibre and have a wide range of essential vitamins, minerals and enzymes. We then deliver these delicious, nutrient-rich and fresh meals (we don’t freeze them, ever), straight to your door every week.

We provide you with Australia's healthiest meals that can be ordered online for your convenience. And did we mention that they are delicious? Mouthwatering flavour in every mouthful.

We are based on the sunny Gold Coast in Queensland.

We use a refrigerated courier service to deliver your meals. Your meals are refrigerated from the moment they're sealed to the moment they're delivered to your doorstep.

You don't need to enter into a subscription, but it does have its perks! All of our subscribed customers receive a 5% discount on their orders. You can also pause, cancel and skip at any time.

Your subscription will renew at 11pm on the payment date you have selected, on a weekly or fortnightly basis. You have the ability to choose which day you would like your subscription to process from Monday - Sunday each week. Our default date is Sunday at 11pm. all changes need to be made before Sunday 11pm as that is our final cut-off for preparation of the food being ordered and made. 
You can view your processes on date and delivery date from your account dashboard under 'Upcoming orders'.

Don’t need an order this week? All you need to do is go to your dashboard and in the 'Upcoming orders' section, click 'Skip'.

To update your payment details for your subscription, click the 'Account settings' tab from your dashboard view and select 'Payment details'.

Your credit will apply automatically to your next order, you won't need to do anything extra!

You can enter your discount code from your account dashboard. All you need to do is navigate to the 'Earn & Redeem' page from your dashboard, click 'Redeem' and enter the code. The discount won't show in your upcoming orders, but it will apply when the order processes.

Please refer to our Terms and Conditions for extra information on discount codes or reach out to our Customer Care Team.

1) Head on over to our home page

2) Select the 'Sign up' tab in the top right hand corner. Enter your name, email address, new password and mobile number. Then click register. This will take you to your dashboard.

Note: If you are an NDIS participant, ensure you select I am NDIS eligible. Enter your NDIS ID number and plan managers emails. Then, select if you you will require full payment of partial payment based on if you are self managed or plan managed.

3) In your dashboard you can manage any upcoming orders or view any past order history. You can also earn and redeem credits via our loyalty system.

1) After you have signed in, go to the menu and simply add items to your cart. All of the meals you order will arrive in a single delivery. You can choose to have this as a one off purchase, or you can opt for a weekly or fightlightly recurring subscription order (you can change the number of meals you receive per order in your account if you wish to select a recurring subscription).

You can see when your meals will arrive on your account dashboard and you will get the choice to select your preferred day and time at checkout.

2) During the checkout process, enter your personal contact information, your delivery address, choose your delivery day and delivery window with any delivery notes required. Then continue to payment and select your preferred payment method. Remember that you can manage any future or current orders via your dashboard, as well as view any order history.

You can check our privacy policy here. You can view our Terms and Conditions here.

Of course! You can choose your favourite dishes every order.

You can choose your meals based on ingredients via the filter section on the menu page. These filters include: onion free, chilli free, soy free, citrus free, sesame free, nut free, grain free and garlic free. You can also see the ingredients in each and every meal from the product description on our menu page.

At Garden of Vegan, we try to be as allergen-friendly as possible to suit everyone's individual needs and dietary requirements. Unfortunately, we aren't able to remove specific ingredients, but you can filter common allergens via our filter function, and view each meal's ingredients via the product description.

We currently offer the following payment methods for subscriptions: Direct debit or credit card

PayPal and AfterPay are also available for one-time only purchases. We are unable to offer these payment methods for subscription customers.

You certainly don’t need to enter into a subscription if you don’t want to. Many of our customers like a subscription so that they can set-and-forget, and not have to remember to place an order before the weekly Sunday 11pm cut off. But you can always place a one time only purchase at checkout if it’s more suitable to you and your lifestyle.

Simply login, and click 'Order Now' and you will be taken to the main menu to complete your shopping for the week. Once you are ready to check out, under 'Select Plan' simply choose 'One time purchase only'. This will only charge you for the order you are placing. You can view this order in your account dashboard under past orders.

Once an order has been processed, you're not able to cancel your order. After all orders are placed on a Sunday, we go directly to our organic farmers and suppliers to confirm our order amounts. This is then picked, packed and delivered to our kitchen where everything is peeled, washed and prepared by our team of chefs, by hand. As we do not add any additives or preservatives into our meals, we prepare and cook everything right up until it is ready for delivery. Once your meals are cooked, they are sealed and cooled, ready to be packed for delivery. Then our delivery company schedules your box for contactless delivery via cold courier.

We're committed to limiting food waste and our impact on the environment. If we were to cancel your order after our Sunday 11pm cut-off, the purchased ingredients and made-meals would contibute to food waste and not allign with our values.

Need help? Contact our friendly Customer Care Team, they'll be delighted to assist you.

We have a number of meal plans focussing on Fitness and Performance and Health and Wellbeing. Our meals plans are designed for 5 or 7 days and you have the choice to include a produce box and/or 500g bag of activated nuts to snack on throughout the week.

You can always remove these add-ons at the bottom of the page under 'For the week' if needed. Though please keep in mind, our Cleanse and Detox Plan uses produce from your Fruit Box and Juicing Box to make your fresh morning juice or smoothie recipe.

There's no need to order a meal plan if it doesn't suit your goals or your lifestyle. You can order a custom selection of meals via our menu page. You can also choose whether you would like a regular order via subscription, or whether you would prefer to order as you feel. Ultimate flexibility!

You can enter your discount code at checkout. Just enter your discount code and click 'Apply'.

Please refer to our Terms and Conditions for extra information on discount codes or reach out to our Customer Care Team.

Once your meals are cooked, sealed and packaged, we transport your meals to your state's delivery depot via cold courier. While they're being scheduled for delivery, your meals are stored in the depot chiller which is kept at 3.3- 4° at all times. The delivery driver will then transport your order to your door via cold courier.

We deliver to most of Australia. You can run your postcode through the 'Check if we deliver to you' banner on our website to find your soonest delivery day and time, or ask our friendly Customer Care Team!

Not at all! You do not need to be home for your Garden of Vegan delivery! The third party carriers we use will leave our packages at your door without a signature required to ensure that the box is delivered in a timely manner, since our meals are perishable. We design our packaging to withstand a few hours outside, so your box may be left on your doorstep for a short while if you are out and about.

The time when your meals are delivered can vary and are dependant on many circumstances. We have a delivery window that is specified when ordering. For example 8:00 AM - 18:00 PM. The delivery time for your meals could be anywhere between these times. You will receive an SMS link the evening prior to your delivery with a live tracking link and an anticipated two hour delivery window to narrow down when you can expect your delivery.

We have two delivery windows, the overnight window 12am-7am and the daytime window 8am-6pm. Sometimes only one delivery window will be available on the day specified for your area, this is based on your delivery address. Please check your available delivery windows via the 'Check if we deliver to you' banner on our website!

Shipping cost is $24.95 for SA, TAS, WA, FNQ & Regional Areas. For all other delivery areas it's $18.95. Shipping is free for orders over $250!

If you add a mobile number to your shipping information, you’ll receive an SMS with a tracking link the evening prior to your delivery. This tracking link is updated live and provides you with a 2 hour window ETA and your proof of delivery photos once your meals have been delivered. You will also receive an SMS at the time of delivery. The driver won't call you unless absolutely necessary.

If your select the overnight delivery window between 12:00am - 7am, the driver won’t contact you or use your intercom as they don’t want to wake you up! Please make sure you have clear delivery instructions left for them so that they know the best place to leave your meals.

Unless you provide alternative delivery instructions for the driver, the default delivery drop spot is at your front door. If the driver isn't able for any reason to follow your delivery instructions, your box of goodies will be left in the default drop zone.

While the driver will open your gate to access your front doorstep if needed, they will never enter your property including opening the front door or garage door. Drivers are unable to open boxes for you or remove items as the box must remain sealed until you receive it.

We ask if you could please double check the meals you ordered from your confirmation email or the ‘Past orders’ section of your dashboard. If there’s still something missing, please let us know at support@gardenofvegan.com.au and we’ll be happy to help!

Please provide detailed delivery instructions on where to leave your order if you won't be home. If accessible, the driver will take your order to the unit door. If there are no delivery instructions left and it's secure, the driver will leave your order underneath the intercom. Please note: The driver won't buzz during overnight deliveries in case they wake you.

Yes! There are no animal products or bi-products used in our meals. Our meals are 100% plant-based and vegan, but you don't have to be vegan to eat them! Our meals are nutritionally balanced and a wholesome addition to any diet.

You can find out more about why we promote a plant-based diet here.

Yes! All our meals are gluten free. We understand that not everyone is gluten intolerant and that gluten isn't inherently bad for you. But we want to make our meals as accessible as possible, so for those suffering from celiac disease and those with gluten sensitivities, we have designed a menu free from gluten.

We don’t use gluten or wheat in any of our meals, nor in our handling, preparation or cooking of our food. However, we aren’t certified with coeliac Australia or any other gluten free certifier. For this reason we can’t give any guarantees with our product nor are we allowed to. Gluten may be handled in different areas of the kitchen, but never during our cook days.

Before our cooking process begins our kitchen is always cleaned down and prepared at the highest standard, using correct allergen management processes and practices. During our cooking process no gluten is ever present or handled.

Yes! We use 100% certified organic ingredients.

You can find out more about why we choose organic here.

Yes! All our meals are prepared fresh and delivered straight to your door. You can certainly freeze your meals to extend their shelf life though if needed.

Yes! All our meals are 100% oil free. Oil is highly refined, processed and is not a wholefood, and nutrients are best absorbed from wholefoods! It's high in saturated fat, very high in kilojoules and it's not a whole-food. With regard to the nutrition package of oils (even olive oil!), the negatives just far outweigh the positives.

Many of the processes used to make oils also have a negative impact on our precious environment due to water usage and destructive mono-culturing necessary for the large volume of the vegetable or fruit used to make a single drop of oil. To make 1 litre of extra virgin olive oil, you need 5 to 6kg of olives. That's about 5200 to 8000 olives!

Yes! All our meals are made from 100% whole foods.

Each Garden of Vegan meal is created around the science behind a organic, whole-food, plant-based diet. Every one of our meals are designed to be as healthy as possible. We use Australia grown organic produce to create perfectly balanced, protein packed meals. We carefully design our recipes to be nutritionally balanced, full of fibre, packed full of superfoods, vitamins, antioxidants, healthy fats, minerals and enzymes. You can find more information on each meal in the product description on our menu.

Our Family range is designed for two people and is more focussed on the star of the meal than our standard range - the sauce or curry and primary protein source. We recommend adding either a serving of vegetables or a side of grains such as rice or quinoa for a nutritionally complete meal. You will find serving suggestions in the product description of each Family meal.

The Lite range is the same meal as our standard meal, just a smaller serving size. Perfect for smaller appetites or lower caloric needs!

We offer a small selection of drool-worthy dessert options designed by our talented head chef. We also have partnered with the amazing team at GoRaw Desserts who offer a range of oh-so-delicious certified organic, vegan mousses. Healthy eating never tasted so good!

Our personal favourite is in on the Cooktop: Empty your meal into a saucepan with a tablespoon of water and heat on high until hot.

Microwave: Pierce the film lid, and heat for 3-4 minutes, depending on your microwave power.

Oven: Place your meal into an oven-safe container and heat at 180 degrees for 8-10 minutes.

GoRaw don't use any additives or preservatives in their mousses, so they recommend storing their product in the freezer. Thaw your GoRaw mousse when you're ready to eat and once thawed, it should be consumed within 7 days. You can find out more about our friends at GoRaw and their fantastic products here.

We don't use any alcohol or meat products in our meals. We are, however, not halal certified so if you have any concerns about an ingredient, please feel don't hesitate to contact our Customer Care team for assistance.

Our fruit and veggie boxes are made up of the freshest, seasonal, certified organic produce available sourced from certified organic farms. The contents of our fruit and veggie boxes varies from week to week based on seasonal availability.

The deluxe size is a larger version of our standard size produce boxes with even more fresh, seasonal produce.

They sure are! Our produce boxes contain only 100% certified organic produce.

We aren't able to customise our produce boxes just yet. The contents of our produce boxes is dependent on what's seasonally available, so there may be some seasons where certain fruits or vegetables are more likely to arrive in your produce box. Ask our friendly Customer Care team for guidance on what's seasonally available each month!

You can find our signature juice and smoothie recipes on our website.

Missing an ingredient? They're fully customisable, so you can always replace the missing ingredient with something similar or remove it altogether. Our team love to blend/juice up a storm, so if you need recommendations or tips, send us a message!

Here at Garden of Vegan, we are conscious and aware of our impact on the environment. All of our packaging is 100% recyclable and we focus on minimising waste at every turn. Our packaging is also 100% BPA free and we do not use any virgin plastic in the production of our meal trays. Learn more here.

We care about our planet, so you don’t have to worry about our packaging or processes. We package our delivery boxes with non-toxic ice packs and 100% recyclable insulation! The boxes have been carefully designed using recycled cardboard to ensure we don't need to use any additional plastic tape to secure them. If any tape is used, it is plastic free. The gel inside the ice packs is non-toxic, water soluble, and safe for septic systems and the plastic encasing for them is recyclable.

All our meals are packaged in microwavable and oven safe containers with a plastic film. The trays are microwave-safe, do not release BPA, or other harmful chemicals when heated, and are made with a manufacturing process that is 30% cleaner than other plastic manufacturing. No new virgin plastics are used in the process of making the trays, meaning they are made from recycled plastics. This type of plastic can be directly recycled, significantly reducing its carbon footprint and ensuring it does not end up in the landfills or oceans.

Your Garden of Vegan delivery leaves our cold room and is transported via cold courier until it reaches your door step. We design our packaging to withstand a few hours outside, so your box may be left on your doorstep for a short while if you are out and about. Your box is fully insulated and has an ice pack for added security in case you are not home at the time of delivery.

Please note: When you receive your Garden of Vegan package, it is not unusual for your ice packs to be partially melted. You would just want to make sure that the meals are cool to the touch, which is the tell-tale sign that all is well! Once you have received your meals, they will have their individual expiry dates on the back.

We don't use any additives or preservatives in our meals - we prefer food made with real ingredients, not numbers. So how do we keep your meals so fresh? We use a special type of packaging with a modified atmosphere.

Modifying the atmosphere involves altering the composition of the internal atmosphere of the packaging to improve the longevity of your meals. Modified atmosphere packaging can extend the practical shelf life of fresh foods by 200% or more compared to packaging in air. The modification process lowers the amount of oxygen, changing it from 20.9% to 0% in order to slow down the growth of aerobic organisms and the speed of oxidation reactions. This process is safe and allows food to last longer without the use of preservatives.

We don't have a take-back program at this time, but all of our packaging is 100% recyclable.

All you need to do to dispose of your ice pack is add a teaspoon of salt to the liquid to pour it down the drain. Once empty, you can add the ice pack to your soft plastics and take them to your nearest REDcycle disposal location.

Our ice packs are 100% recyclable, but you can also repurpose them as an eski cooler, to keep you cool on hot days or to ice an injury.

You will receive an SMS at 8pm the evening prior to your delivery day with a tracking link. Your tracking link will display a 2 hour ETA window so that you know when your order will be arriving. You will also receive an SMS at the time of delivery and proof of delivery photos will be uploaded in your tracking link for your reference.

If you're Plan Managed or Self Managed, you can order through Garden of Vegan! NDIS eligible participants can pay for the ‘food cost’ portion of their order or the full cost. A tax invoice is provided to you after you place an order with the NDIS breakdown of food cost, preparation cost and delivery cost.

As an eligible NDIS participant, you have two options for payment: full payment or food-cost only payment.

 

Full payment: The invoice for this order will be sent to your Plan Manager and they will reimburse you for the preparation and delivery costs (all but the food cost portion of the order).

This option will process your order immediately, and provided it is placed before our Sunday 11pm cut off, delivery will be received in the same week.

You will also receive a copy of this invoice for your records, so if you're self managed, you will be able to use this invoice when lodging a Payment Request through the NDIS.

 

Food cost only: This is also called a co-payment. The food cost covers only the cost of raw ingredients and is all you will pay out of pocket at checkout.

An NDIS suitable invoice for this order will be sent automatically to your Plan Manager and they will pay Garden of Vegan the owing balance (preparation and delivery costs). You will also receive an NDIS invoice with a breakdown of the food cost, the preparation cost, and the delivery fee after your order is placed for your records.

Please note: Your order will only be scheduled for delivery once the remaining preparation and delivery costs have been paid by your Plan Manager. Please allow 5 business days for these funds to arrive into Garden of Vegan's account. 

If you are on the NDIS and choose to pay for your invoice in full, you will be added to our next cook run and your meal box will be delivered the following week. You can see when the next available delivery day is by using the postcode search on our home page.

If you have selected to pay for the ‘food cost’ only portion of your invoice, your order will go into a ‘pending’ stage. Your order will stay in this stage until the balance of your invoice is paid for by your NDIS Plan Manager. When we have received payment for the balance, your order will be added to our next available cook run.

Not yet - but we are working on becoming one! Although we are not an official registered NDIS Provider, we do have lots of customers who are on the NDIS and are benefitting from ordering our meals. NDIS Participants who have a Plan Manager, or a Self Managed Plan will receive an NDIS suitable tax invoice with a breakdown of their food cost, preparation cost, and the delivery fee after placing each order.

All you need to do is fill in our quote request form here. Be sure to include how many meals you will be needing and for how many weeks/months. We can always change the quote for you later if you need to make any adjustments.

Please call or email our Customer Care team. We can switch your NDIS account between the food-cost only option and full payment option whenever you might need.

We will send you a copy of your NDIS invoice via email as soon as you place your order. If you have nominated a Plan Manager, they will also receive a copy, so there is no need to forward your invoice on.

No, we don't believe in lock-in contracts at Garden of Vegan. You are free to pause, cancel or skip in your subscription at any time. You can also place one-off purchases if you prefer to order just as needed.

We have many customers on Home Care packages who are able to use their package to access healthy meals. It's best to check with your Home Care Package provider to ensure you're eligible first. If you are eligible, you will only pay 30% of the cost of your order at checkout and 70% will be invoiced directly to your Home Care Package provider.

All you need to do is fill in our quote request form here. Be sure to include how many meals you will be needing and for how many weeks/months. We can always change the quote for you later if you need to make any adjustments.

Absolutely not. If you enter into a subscription, you are free to pause, cancel or skip orders at any time. You can also place one-off purchases if you prefer to order just as needed.

Goodness club is our loyalty club where you can earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, free shipping and more, so the more you collect the more you save.

You can join our Goodness Club by simply creating an account. If you already have an account with us, you will be able to access your rewards and check your balance in the "Loyalty" section in your account.

You can earn points for following us on social media, referring friends, making purchases and more. Please refer to the Goodness Club Loyalty page to learn more.

Your points can be viewed as soon as you login to your account. It will also have a breakdown of how many points you have to spend in your reward section of your account page.

Share your unique link with a friend. When your friend places their order we will gift them $30 off and gift you 800 points that you can redeem for a $20 voucher ...points will be pending until the order is received.

You can simply redeem your points for a voucher in the "Rewards" section of the Loyalty page.

Once redeemed you have 2 options

1. You can use the voucher code at checkout if you make a one-time purchase.
2. You can redeem the voucher on your account page under the redeem section if you are on a subscription.

No. Go ahead and earn as many as you can!

Approved: These points can be redeemed immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. This may take up to 14 days to approve but if in doubt, please contact our customer care team.

Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)

Your points expire after 12 months if left un-redeemed. Once you redeem your points a code will appear to be used.

Please contact us at support@gardenofvegan.com.au and put "loyalty" in the subject line with any questions.

You can contact us via phone, email or social media. We welcome all your feedback and want to hear how your experience has been with us! So don't be shy.